Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos. We research offshore casinos that accept British players, most of them licensed in Curaçao, and readers write to us with questions about bonus terms, withdrawal delays, verification requests and whether a particular site is worth their time. Below you will find how to contact us, what we can help with, what we cannot, and where to go instead when the issue needs a regulator or a support service rather than a comparison site.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and a person will read it. We do not publish a phone number, we do not operate a live chat, and we have no branch or counter you can visit.
Messages are handled in the order they arrive. We aim to reply within two to three working days, and longer if the question needs us to re-check a casino's published terms before answering. If your message concerns money you are owed by a casino, please say so in the subject line so it is not queued behind general feedback.
Helpful things to include:
- The casino's name, exactly as it appears on the site you used.
- Dates, in UK format (for example 14/09/2026), for deposits, withdrawal requests or emails you have sent.
- The currency your account is held in — GBP, EUR or a cryptocurrency — since that changes how conversion and fees apply.
- Screenshots or copies of the bonus terms you were shown, if your question is about wagering.
- Whether you are currently registered with GAMSTOP.
Please do not send us passwords, full card numbers, or copies of identity documents. We never need them, and no legitimate casino will ask you to send them through a third party either.
What we can help with — and what we cannot
| We can | We cannot |
|---|---|
| Explain how a wagering requirement, maximum bonus bet or cashout cap works in practice | Open, close, unlock or access an account on your behalf |
| Point you to a casino's own complaints procedure and licensing details as published | Order a casino to pay a withdrawal or overturn a confiscated balance |
| Correct or update something we have published | Remove you from GAMSTOP or shorten an exclusion period |
| Explain the difference between a Curaçao licence and a UK Gambling Commission licence | Give legal, tax or financial advice |
| Flag a listing for review if the terms have changed | Tell you which games will pay, or predict an outcome |
We are an independent publisher, not a regulator, an ombudsman and not an operator. If a casino has your money and will not release it, our practical help ends at helping you read the terms and find the right escalation route.
How this site is funded
Some of the links and casino cards on thefocustrust.com are commercial. If you open an account through one of them, we may be paid a commission by the operator. That funding does not buy a position, a rating or a favourable write-up: rankings are set editorially, and every operator we cover carries at least one drawback in our notes because none of them is risk-free. If you believe a listing reads as though it were written to order, tell us — that is exactly the kind of message we want.
Common reasons readers write to us
Most of our inbox falls into a handful of patterns, and the answers below may save you an email.
Questions about bonuses and their conditions
Offshore welcome offers are large on the headline and tightly conditioned underneath. Betmica, the highest-ranked operator in our list, advertises a Welcome Offer of 570% up to £5,700 plus 270 free spins. We include it because the headline is stated in pounds, which spares GBP players an immediate conversion question, and because the package is spread across multiple deposits rather than demanding one large stake. The limitation is the obvious one: a percentage that size is only reachable with substantial deposits, free spins usually carry their own separate wagering, and the full £5,700 is a ceiling almost nobody will touch. Read the maximum bonus bet and the expiry window before your first deposit, not after.
Kikibet lists 350% up to 5,555 £ with 300 free spins. It sits near the top of our table for a similar reason — a sterling-denominated headline and a spin count that is spread over several days rather than dumped into one session. Against that, spin batches released day by day can lapse if you miss a day, and the percentage applies to a qualifying deposit range rather than any amount you choose.
Betninja advertises £1,000 plus 100 free spins to all new players. This one earns its place through restraint: a flat cash cap is far easier to model than a four-figure percentage, and readers who want to know what they are actually signing up for tend to get there faster with an offer like this. The trade-off is that the ceiling is modest next to the rest of the list, and "all new players" still means the usual exclusions — minimum deposit, minimum odds on any sports element, and country and payment-method restrictions that can rule out some deposit routes.
For orientation, this is how the wider list compares on the single criterion readers ask about most — the currency the offer is quoted in:
| Operator | Headline offer | Quoted currency | Editorial rating |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | GBP | 10.0 |
| Kikibet | 350% up to 5,555 £ + 300 free spins | GBP | 9.9 |
| Betninja | £1,000 + 100 free spins | GBP | 9.9 |
| WinnerIsland | Up to €1,000 + 100 free spins | EUR | 9.9 |
| Zombillion | 250% up to £4,000 + 200 free spins | GBP | 9.9 |
| Smash Casino | 600% up to €10,000 slots package | EUR | 9.8 |
| Nightluck | €6,400 + 280 free spins + 805% | EUR | 9.8 |
| CoinPoker | 150% up to $2,000 | USD | 9.5 |
| Rivo | 1000% up to €10,000 + 25% cashback | EUR | 9.5 |
| Daytonaspin | 255% up to £4,500 + 255 free spins | GBP | 9.5 |
Ratings in that table are our own editorial scores, not customer review averages. Where an offer is quoted in euros or dollars, expect currency conversion on both the deposit and the withdrawal unless the operator confirms it holds GBP balances. Ask them directly before depositing; that single question resolves a surprising share of the complaints we receive. Our fuller assessments sit on the trusted non GamStop casinos list.
Payments, costs and how you get paid
Nothing on this site costs you anything to read. The cost of taking part sits entirely with the operator, and that is where your questions should be aimed before you register. The methods commonly available to British customers at offshore sites are debit cards, bank transfer, e-wallets and cryptocurrency. Availability varies by operator and changes without notice, so verify on the cashier page rather than trusting a badge.
- Debit cards — usually the fastest way in and often instant. Some UK card issuers decline gambling transactions to non-UK-licensed merchants; a decline is not evidence of fraud, but it does mean you need another route.
- Bank transfer — reliable for larger sums, slower on the way out, and typically the method most likely to trigger a source-of-funds check.
- E-wallets — quick for withdrawals where supported. PayPal is rarely available at casinos outside the Great Britain licensing regime, so do not assume it works; check before you commit funds.
- Cryptocurrency — common at Curaçao-licensed sites and central to a crypto-first operator such as CoinPoker. Fast, but you carry the exchange-rate risk and network fees, and a mistyped address cannot be reversed.
Minimum deposits at sites of this type are typically small, but the minimum that qualifies for a welcome bonus is often higher than the minimum the cashier accepts. Withdrawal limits are the detail readers most often miss: daily, weekly and monthly caps mean a large win can be paid out in instalments over weeks. Processing normally starts only after identity verification (KYC) is complete, so submitting documents early saves days later. Payment fees, conversion spreads and inactivity charges are all set by the operator, not by us — read the banking terms and keep a copy.
Questions about the games and the sportsbook
We are often asked what is actually available. Across the operators listed here the catalogue generally breaks into slots, including progressive jackpot titles; table games such as blackjack, roulette and baccarat; and live dealer rooms streamed with human croupiers. Slots differ by return to player (RTP) and volatility — a high-volatility game pays less often but larger, which matters a great deal when a bonus has a maximum bet limit attached. Live tables and table games frequently contribute little or nothing towards wagering requirements, sometimes 10% or less, while slots usually contribute in full. Check game contribution before you plan a strategy around roulette. Mobile play is standard through the browser at sites of this kind, though which titles a given software provider makes available on mobile varies.
Several of these operators also run a sportsbook alongside the casino, and CoinPoker's emphasis is poker rather than reels. Where a sportsbook exists it typically covers pre-match and in-play markets, esports, accumulators, bet builders and cash-out, with free bets carrying minimum qualifying odds — often around 1.50 in decimal terms. The important structural point is the wallet: some operators run a single shared balance across casino and sports, others keep them separate, and that determines whether casino bonus funds can be spent on football. If you are writing to ask which model a site uses, we will check the published terms, but the operator's support team can confirm it faster.
Corrections and complaints about our content
If an offer has changed, a percentage is wrong, or a payment method we mention is no longer accepted, tell us and cite what you saw. Our listings were last fact-checked on 23 September 2026 by Rosemary Caldwell, and we would rather correct a detail this week than leave it standing. Reader corrections are the main reason our pages stay current.
Where to go when a casino is the problem
- Raise it with the operator's own support and ask for a written response and a reference number.
- If that fails, use its formal complaints procedure — it should be published in the terms, along with the licensing authority and any alternative dispute resolution body.
- Escalate to the licensing authority named in the footer. For a Curaçao-licensed site that is the Curaçao authority, not the UK Gambling Commission.
- Keep every email, screenshot and transaction record. Withdrawal disputes are usually decided on documentation.
Who may use these sites, and what that means for you
Online gambling aimed at customers in Great Britain must be licensed by the UK Gambling Commission, and every Commission-licensed operator is required to participate in GAMSTOP, the national self-exclusion scheme. The casinos we cover hold overseas licences instead — Curaçao most commonly — and are therefore outside that framework. Accepting deposits from a British customer is not the same thing as being authorised to serve the British market, and we do not present it as such.
The practical consequences are worth stating plainly. You must be 18 or over. Your GAMSTOP registration will not block you at an offshore site, which is precisely why we will not help anyone circumvent it. You do not get UK Gambling Commission consumer protection, so British complaint routes and the Commission's dispute expectations do not apply — you rely on the overseas regulator and the operator's own terms. Ownership structures at these sites are often layered across holding companies, and where we cannot verify who ultimately operates a brand we say so rather than filling the gap. Nothing here is a claim that any casino is completely safe, and no site can guarantee a withdrawal or a win. Gambling is not income and is not a way out of financial trouble.
If gambling has stopped being a choice
If you are contacting us because you are struggling, please contact a support service rather than waiting for our reply. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, with live chat at gamcare.org.uk. GAMSTOP offers free self-exclusion from Commission-licensed sites for six months, one year or five years at gamstop.co.uk. Because that scheme does not reach offshore operators, device- and network-level blocking software is the more effective additional step, alongside any deposit and loss limits, time-outs or account closures the operator itself offers. Ask their support to apply limits in writing and keep the confirmation.
Before you write
If your question is about a specific bonus, the fastest answer is usually in that operator's own terms and conditions page, and a quick read there will tell you the wagering multiple, the maximum bet while a bonus is active, the expiry date and any cap on what you can cash out. If you still want a second opinion, or something we have published does not match what you are seeing, send it over. Email [email protected], give us the detail, and we will get back to you.